Customer First Conservative and Innovative

Case Introduction

Doreen Intelligent Unmanned Business Hall

May 5, 2021 Shandong Heze City Power Supply Company Panshi power supply unmanned business hall officially put into operation.

As the province's first unmanned intelligent business hall, Panshi power supply business hall set up self-service business, integrated energy services, clean heating, electric travel, smart appliances, green energy 6 display areas, and there are sunshine electricity self-service, on-site service synergy, emerging business perception, smart energy applications and brand publicity of the five central functions.

In each of the experience zones, customers can do self-service related businesses. If they need assistance from power supply staff, they can press the call bell and the staff can arrive at the first time.

6 Display Areas

Self-service Business Processing

Integrated Energy Services

Clean Heating

Electric Travel

Smart Appliance

Green Energy

5 Center Functions

Sunshine Electricity Self-service

On-site Service Synergy

Emerging Business Perception

Smart Energy Applications

Brand Publicity

Case Features

PART 1 4+N Model

Traditional Business "4"

The traditional “4”business is to take the power, consultation, payment, invoice and other business as the first demand of customers, give full play to the intelligent terminal function of the business hall, release the window staff, optimize the service process, and improve the efficiency of business processing.

New Business "N"

New business “N” is based on the customer characteristics and business development needs of each business hall, targeted settings for electric vehicles, integrated energy, new retail and other new business scenarios, extending the value of business hall power supply services.

PART 2 Self-service Full Cover

II.Self-service Full Cover

Provide customers with services such as electricity bill payment, electricity query, business processing and voice printing. Remote desktop control assistance.

Online State Grid Cloud Terminal

Through the operation of the prompt screen, let the user experience online State Grid electricity business. Transformation from quasi-self-help to full self-service need mutual promotion of initiative cultivation and active learning; let customers familiarize themselves with the habit of online State Grid operation during the experience, and answer to the questions in time, so as to achieve the long-term goal of cultivating their habit of using online State Grid.

VAT Invoice Printing Terminal

It realizes the intelligentization of the whole process of VAT-specific electricity invoices from inquiry to printing out. After the general taxpayers and industrial and commercial enterprises maintain the VAT information and the information of the invoice taker in the electricity marketing business system, the invoice taker can realize VAT invoice self-printing through face self-service, ID card or cell phone verification code in the intelligent business hall every month.

<strong>How can elderly customers conduct business in unattended business halls? </strong>

Recognition: feature recognition cameras are set up at the entrance of the self-service business hall to screen elderly customers;

Push: push the information to the office of the self-service hall, the office business personnel receive the information and assist in the hall;

Handling: take the initiative to inquire about the business handling needs of elderly customers, select the business handling channels, and assist elderly customers in business handling;

4.Follow-up: After the business is completed, ask elderly customers whether they are willing to retain their electricity consumption information, and after the customer authorizes it, the distribution area manager can actively go to the door to handle electricity according to their information and electricity handling habits.

PART 3 Intelligent security for unmanned business hall protection

Omni-directional real-time sensing and monitoring

All-round real-time sensing and monitoring, security prevention and control without dead ends

Integrating Internet of Things communication technology

Relying on temperature collection device, smoke collection device and other sensing devices to collect environmental data, remote real-time monitoring of temperature, humidity, smoke and other environmental parameters in the business hall.

Based on image recognition technology

Automatic identification and early warning of dangerous leftover items and customers' dangerous behaviors are carried out through intelligent cameras.