Shandong Deyuan Electric Power Technology Co.
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Customer First Conservative and Innovative
Case Introduction
“Integrated business hall” intelligent service outlet
In September 2023, Doreen completed the construction of the “integrated business hall” intelligent service outlet, the intelligent equipment put into use for customers to bring a new, professional, efficient power business experience, and also help enterprises to create a “synergistic business operation, multi-functional personnel, service fulfill in one time “comprehensive power supply service outlets.
- Different from the traditional business hall, “Integrated business hall” take the power supply comprehensive group to the front office,
- The business hall transits to integrated service outlets,
- And cancel comprehensive teller position, set up account manager to contact and guide the customer to carry out business handling
- Based on the service, management, business forwarding, to achieve “no counter, process digitization” mode of operation, help business outlets upgrading goal of number reducing while keeping up service.
Case Features
In the “integrated business hall” intelligent service outlets, business online processing area, integrated energy service area, business processing area and customer rest area are set up to meet the diversified needs of customers. Based on the design concept of “optimizing layout and integrating resources”, Doreen effectively connects the transformation of comprehensive business halls and the optimization and integration of power supply offices, fully mobilizes the internal resources of power supply offices, and creates a comprehensive, service-oriented, intelligent online and offline comprehensive service outlet.
The hall is equipped with three intelligent mobile terminals, nine electronic screens and four self-service devices, and set up five multi-functional service areas including intelligent guidance, self-service, comprehensive energy service display and online business experience to provide customers with a more convenient and faster experience of electricity service. To achieve the construction goal of more optimized business environment and more efficient customer service.
