Shandong Deyuan Electric Power Technology Co.
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Diversified Product Ecosystem Enhance Customer Experience
Products
Grid Electricity Service Terminal
In order to better realize the grid-based power services in the station area, we provide a full range of services such as communication, consultation, inquiry, coordination, repair and other support. Assisting the customer manager to realize the service goal of "one mouth to the outside world", one-stop solution of customer's demand, and "the last kilometer" of power supply service. Grid service terminals use the online Grid channel to carry out payment and business processing, which helps the online Grid channel to expand deep into the grassroots, practicing the corporate purpose of "people's power for the people". At the same time, as the most important front-end and direct carrier, it enhances the corporate image with high service quality and efficiency.
Product Parameters
| Screen (Y215T1216K-V1) | LCD Size | 21.5 |
| aspect ratio | 16:09 | |
| Effective display area | 477.87mm(H)*269.73.mm(v) (±0.25mm) | |
| resolution (of a photo) | 1920*1080 | |
| LCD Type | TFT | |
| Overall Dimension | 530mm*321.8mm(0/-0.25mm) | |
| Rounded corners | R27.65mm (±0.2mm)*2 | |
| ITO Glass Thickness | 0.7mm (±0.05mm) | |
| Panel thickness | 1.9mm (±0.15mm) | |
| Total thickness | 2.8mm (±0.15mm) | |
| touchscreens | Projected Capacitive Touch | |
| G+G 10-point touch, response time <8MS | ||
| 60*36 channels | ||
| Display Color | 16.7M | |
| angle on sth | panoramic view | |
| data transmission | LVDS | |
| operating temperature | -10~60℃ | |
| Storage temperature | -20℃~+70℃ | |
| Response Time (MS) | 5ms | |
| luminance | 250cd/m2 | |
| contrast (balance of black and white in TV screen setup) | -7889184:00:00 | |
| liquid crystal panel | BOE (Original A+ gauge LCD) | |
| reinforced glass | Mohs 7 tempered glass, fingerprint resistant |
Core Function
- Electricity bill payment: Support to check the arrears information by inputting account number and swiping ID card, and use WeChat and Alipay to recharge and pay the bill. Support to check the electronic bill and payment record of the last 6 months by swiping ID card. Electricity service.
- Support the acceptance of high-frequency services such as new installation for low-voltage residents, new installation for low-voltage non-residents, and name change and transfer. Supports inquiring about the progress of the business.
- Publicity and promotion: Displaying information such as optimizing business environment initiatives, helping rural revitalization initiatives, knowledge of safe electricity use, policy on default and theft of electricity, Online Grid channel promotion, etc., and publicizing the corporate image of Grid. Support video and picture formats and online automatic update. The scrolling display in the center of the screen on the standby homepage is the promotional video/poster placement area, in which real-time consultation and promotional videos/posters can be accurately placed in subregions and terminals through the background.
- Intelligent customer service: Intelligent AI voice customer service/artificial remote seat for electricity customers to provide electricity tariffs and prices, business processes, policies and regulations, and other consulting services seat terminal as a direct and rapid contact with the person in charge of the region of the product, allows customers to fault power outages or other problems encountered in self-service business quickly respond to the person in charge of the region, so as to quickly accept and resolve, reduce customer complaints, improve customer satisfaction.
- Information Disclosure: Implementing the Sunshine Industry Expansion Initiative, the information on electricity business handling procedures and time limits, implemented tariffs and charges, power supply quality and the "two rates", power outages and limitations, power supply service laws, regulations and relevant provisions, power supply service commitments and complaint telephone numbers, information on the power project, business hall outlets and other information is disclosed. Users can also query power outage information and learn about preferential electricity policies.
- Energy analysis: help village-run enterprises to carry out enterprise energy efficiency "diagnosis", "Online State Grid" energy efficiency bill around peaks and valleys, load, capacity, transformer loss, power dispatch and other dimensions, for enterprises to put forward customized energy efficiency optimization recommendations and strategies, to arrange for the operation of high-energy-consuming equipment in valley hours, and low energy-consuming equipment to operate in daytime, helping enterprises to save energy and reduce consumption and develop in a low-carbon manner.
Application Scenario
Achieve balanced service workload of the area manager through the deployment of grid service terminals, and team service resources have been further integrated and optimized, the traditional passive way of ticket processing has been changed, the initiative and enthusiasm of the staff has been fully mobilized to form a "network of services, grid of network, person for certain grid, everyone takes responsibility", and truly provide customers with zero-distance service and build up a bridge of connection. With the customers' continuous understanding of the grid service terminal, people will gradually form the habit of "using the grid terminal if there is a power problem", optimizing the staffing at the same time, and further enhancing the customers' sense of gain through the quality services provided by the grid service terminal.
