Shandong Deyuan Electric Power Technology Co.
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Online State Grid Cloud Terminal
In order to help the State Grid Corporation's "Online State Grid" comprehensive promotion, we, with the help of advanced intelligent technology, set the "Online State Grid" APP, and developed the "Online State Grid" cloud service terminal series products.
Online:Integrate the online service resources such as Electricity eBao, 95598 website as well as Smart Car Network and PV Cloud Network to create a unified service portal of the State Grid Corporation.
Offline: Self-service cloud service terminals, accurate customer service to provide convenient services; reduce the number of customers in the hall to enhance the business environment: promote the online State Grid, diversion and development of online users.
Core Function
- Electricity business: name change/transfer, peak/valley electricity change, new installation for individuals, new installation for enterprises, charging pile application, suspension/reduction of capacity, capacity restoration, capacity increase, change of demand value, change of capacity/demand, meter calibration, change of VAT, reclassification, meter transfer, cancellation of account, temporary replacement/recovery, failure of metering device, temporary dismantling/reinstallation.
- Payment: Alipay/WeChat, cash invoice
- Billing: e-bill, e-invoice.
- Information inquiry: blackout information, pick up invoice, electricity bill, electricity consumption, service record, energy consumption analysis, payment record.
- Personalized service: Hubei water, electricity and gas network joint office, Shandong Weihai's unlicensed electricity, Shandong Jinan electric heat, water and gas Xun one-code payment, Hubei brush-face electricity/one-license electricity, caring mode, Zhejiang AI avatar customer service, voice guidance, remote customer service, remote assistance, posters/pictures/video placement, multi-language mode (Chinese, English, Việt Nam, Korea, Japan), cross-area payment/electricity office.
Application Scenario
With the gradual acceleration of the construction of smart cities, AI has become a big opportunity. In the past, the manual window to do business "queuing for an hour, doing business for 10 minutes" is a frequent occurrence. This multifunctional self-service payment terminal supports the scene without manual help to provide users with self-service business processing services, effectively solving the user long time waiting causing low satisfaction issue and customer service work pressure causing error increases issue. It can effectively enhance the business environment, service visibility and demand resolution influence of the business hall, help the business hall to realize online and offline integrated operation, enhance user stickiness and cultivate high-value user groups.
