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Electricity Sales Specialist

Intelligent Station Management Specialist

Program overview
Program Advantages
Program Architecture
Application Cases

Program overview

Digital Business Hall Construction Solution

Taking customers as the center, data collection as the basis, intelligent analysis as the means, combined with interactive display and experience area, it deeply links customers, service, operation and ecology, improves the abilities of intelligent mining of market demand, active service of customers' electricity business, dynamic management of personnel empowerment, remote monitoring of equipment operation, etc., and helps realize the digital management goal of "proactive, intelligent, visualization and standardization" of the business hall.

Through the business hall video collection and behavioral analysis, the edge processing device's three major application capabilities of collection and reporting, AI analysis and data processing are brought into play to complete the data visibility, active service, controllable equipment and manageable personnel, empowering the digital control of the business hall.

Program Architecture

Application Cases

May 5, 2021 Shandong Heze City Power Supply Company Panshi power supply unmanned business hall officially put into operation.

As the province's first unmanned smart business hall, Granite Power Supply business hall set up self-service business, integrated energy services, clean heating, electric travel, smart appliances, green energy 6 display areas, there are sunshine power self-service, on-site service synergy, emerging business perception, smart energy applications and brand publicity of the five central functions.

In each of the experience zones, customers can do self-service related businesses. If they need assistance from power supply staff, they can press the call bell and the staff can arrive at the first time.

4+N Model

Traditional business "4" is to do electricity, consulting, payment, invoices and other business as the first demand of customers, give full play to the intelligent terminal function of the business hall, release the window staff, optimize the service process, improve the efficiency of business processing.

New business "N" is based on the customer characteristics and business development needs of each business hall, targeted settings for electric vehicles, integrated energy, new retail and other new business scenarios, extending the value of business hall power supply services.

Self-service Full Cover

Comprehensive business processing terminal (VTM): Provide customers with services such as electricity bill payment, electricity query, business processing and bill printing. Remote desktop control assistance.

Online State Grid Cloud Terminal: Provide customers with online processing services for all businesses, realizing "one network to do".

VAT Invoice Printing Terminal: It realizes the intelligentization of the whole process of VAT-specific electricity invoices from inquiry to printing out. After the general taxpayers and industrial and commercial enterprises maintain the VAT information and the information of the invoice taker in the electricity marketing business system, the invoice taker can realize VAT invoice self-printing through face self-service, ID card or cell phone verification code in the intelligent business hall every month.