Customer First Conservative and Innovative
Case Introduction

“Village and Grid Co-construction" Citizen Service Center Project
Doreen Anhui Yeji
SGCC Liu'an City Yeji Power Supply Company "Village and Grid Co-construction" citizen service center was upgraded and put into use. The main leaders of the Municipal Rural Revitalization Bureau and the Municipal Power Supply Company went to investigate and guide the work of rural revitalization.
- The service center is equipped with grid terminal, online State Grid cloud terminal, convenience service cabinet, home fault detector and other equipment.
- It provides users with services such as business handling, remote customer service, electricity charge and power query, and convenient payment of electricity charges.
- At the same time, relying on the electric power caring supermarket, we set up a display of agricultural products, power credit points exchange and other rural revitalization service area, efficiently promote the deep integration of electric power services and grid services, help rural revitalization!
Case Features

Doreen promotes the balanced development of urban and rural electricity services, optimizes the business environment to achieve the village electricity service upgrading. Since exploring the “village and grid co-construction” topic, we took the initiative to adapt to the new needs of customers with electricity, to solve electricity-related grid problems, intelligent equipment as carrier, and take the daily electricity, power supply and use of electricity safety knowledge collection, into the scope of daily services, give full play to the advantages of the service network, to strengthen the communication and linkage with the villages, to help the team to regularly conduct electricity facility safety risk investigation, timely delivery, collaborative solution to power supply safety risks.At the same time, to provide strong support for industrial and commercial users to run electricity, with heart, love and strength to enhance the people's satisfaction with electricity.
At the same time, the “village and grid co-construction” service outlets and the local “electric power love supermarket” linkage, villagers participate in the village construction and accumulate credit points to redeem daily necessities. And we use wall advertisements to carry out “optimization of business environment”, “green travel”, “safe use of electricity” and other promotional work to help achieve “electricity harmonious countryside” extended services.